Billing and plans

Use this page to check which plan your organization is on, see how much of its tokens are used, buy more, and manage the subscription. Billing is per organization, and only organization admins can open these pages: Usage and Billing, under Organization in settings. For requirements beyond the plans on offer, talk to the Vidext team.

Plans and tokensCopy Anchor Link

Every plan gives your organization a number of tokens each month. Token use is counted in two parts: creating content, and learners asking the AI tutor. Today no activity draws on tokens yet, so the usage meter stays empty. There are two plans, Free and Premium, and they differ in how many tokens they give each month.

• Plan tokens start fresh every period, and tokens left unused at the end of a period do not carry over. On Free a period starts on the 1st of every month; on a paid plan it starts on the day of the month you first paid.
• Bought tokens come from token packs, which you can buy on any plan. They are used once the plan's tokens run out, they never expire, and you keep them when you change or cancel the plan.

The Usage pageCopy Anchor Link

Settings → Usage shows:

• Your usage: your plan, how much of this period's plan tokens is used, and when the plan renews. The meter is split into Creator (creating content) and Learner (learners asking the AI tutor). Its label reads Good, then High once most of the plan's tokens are gone, and Limit reached when they are all used.
• Bought tokens: how many bought tokens are left, and Buy tokens. Pick a pack and choose Go to payment to pay on the payment provider's page; the tokens are added once the payment goes through. When no packs are on sale, the dialog says so.
• Recent activity: the tokens your organization received, newest first: Plan tokens at each renewal, Token pack purchases, and Tokens added by Vidext.

The Billing pageCopy Anchor Link

Settings → Billing shows:

• Your plan, titled with its name (for example Free plan): the tokens it gives every month and when it renews. On Free, Upgrade plan opens the plan choice; on a paid plan, Change plan does. If a payment fails, the plan shows Payment due until you update the payment method.
• Payment: the card on file. Update opens the payment provider's page to change it. A card is added the first time you subscribe to a paid plan or buy tokens.
• Invoices: plan and token pack payments, newest first, with their date, description, total, and status. View opens an invoice.
• Cancellation: on a paid plan, Cancel plan opens the plan choice with Free selected.

Changing planCopy Anchor Link

The plan choice shows a card for each plan with its price and its monthly tokens. Pick one and confirm:

• From Free to a paid plan: Continue to payment takes you to the payment provider's page. Once you pay, your organization gets that plan's tokens, and the subscription renews on the same day every month.
• Between paid plans: you move right away and get the new plan's tokens from the next renewal. The price difference is adjusted on your next invoice.
• To Free: you keep the paid plan until the end of the current period, then move to Free and are not charged again. The payment provider asks you to confirm the cancellation. Until that day the plan shows Move to Free scheduled, and Keep followed by the plan's name calls the move off.

What can stop workCopy Anchor Link

No plan caps how many teams, modules, or members per team an organization has, and tokens do not stop any work today.

The one limit that can is a monthly audio allowance: how many characters of narration an organization can have spoken each calendar month. Not every organization has one, and no screen shows it; the Vidext team sets it. When it is used up, Vidext's agents (the AI agents that build your modules in the chat) stop producing new narration, and the module line in a module's conversation, beside the studio (the panel in the chat where you watch and adjust a module), shows "Couldn't build · this month's audio allowance is used up". The allowance starts again next month; to raise it sooner, contact the Vidext team.