The AI tutor

A learner who opens a module from a course assigned to them gets a tutor: an AI assistant that answers first from that course. It exists so a question gets answered at the moment it blocks someone, without a help desk and without invented answers.

This page explains what the tutor and the learner's other assistant answer from, the limits they keep, and where they behave differently, so you know what your people can rely on. How learners open and use them is in Asking questions, the learner guide.

What it doesCopy Anchor Link

• Answers from the course first. The live course, as learners take it, is its primary knowledge. It does not improvise facts from general knowledge, and says plainly when the material doesn't cover a question.
• Knows where the learner is. It sees the current scene and the narration line playing now, so "what does this mean?" has context. A learner can also select a word or passage of the narration and ask about exactly that text.
• Knows what the learner has done. It reads the learner's own progress through the module (scenes done, in progress or not started, and check outcomes), so "what's left?" gets a grounded answer.
• Points to the learner's other courses. It can show their other assigned courses as cards they can open. It never shows courses the learner isn't assigned.
• Reaches beyond the course when asked. When the course doesn't cover a question, it can run cited public-web research and label it clearly as coming from outside the course.
• Answers how Vidext works. It searches the learner help pages (For learners) and only those, never the admin docs. Those pages are what it repeats to your people.
• Speaks the learner's language and keeps answers short.

What it deliberately won't doCopy Anchor Link

• Spoil an open check. While a question is unanswered it won't confirm or give away the answer, and won't research the web to solve it; it asks a guiding question instead. Once a learner's final attempt is wrong, the explanation is already on screen, so the tutor will explain why their choice was wrong and why the correct one is right.
• Guess. If neither the course nor cited research covers a question, it says so rather than inventing an answer or a source.
• Cross a learner's access boundary. It works within one learner's own access: never other learners' data, never courses they aren't assigned.
• Drift off topic. It declines requests unrelated to the course.
• Answer across a translation. It answers from the course in its original language, so on a translated version it is hidden rather than answering about content the learner isn't reading. See Course languages.

Where it differsCopy Anchor Link

• Public links: the tutor appears only if you turned on chat when sharing, and it answers from the module only.
• Previews: when you preview a module yourself, the tutor answers from the module only, without a learner's progress, other courses, web research or help pages. It is not what a learner gets.
• Template previews and translated versions: no tutor.

What learners experience has the full table by entry point.

The Learning assistantCopy Anchor Link

Learners also have an assistant on their learning home, the Learning assistant. It covers everything assigned to them rather than one module: what to do next, which course covers a topic, what a module says, how Vidext works, and public-web research when they ask. It keeps a searchable history. It follows the same rules on checks and access, and it is hidden while a learner has a translated language selected.

Why this designCopy Anchor Link

A tutor is only trustworthy if its grounding is checkable and its scope is bounded to what the learner can access. The properties that make answers reliable (source grounding, cited research, refusal over invention) are the ones that make it safe to put in front of every employee. See Review and traceability.